Govt aims to make 95% of services available online
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PUTRAJAYA intends to offer online delivery for 95% of government services as part of its digital transformation plan, said minister Mustapa Mohamed.
At the same time, the Perikatan Nasional administration wants 70% of intra-government communications and services to be digitised, said Mustapa who heads the economic planning unit (EPU) under the prime minister’s department.
The Covid-19 crisis is driving Putrajaya to be more aggressive in pursuing these aims to enable the people and businesses could recover more speedily from the pandemic, he told a webinar titled “Rebuilding the Economy with Enabling Policies”.
“We have to get people back to work and businesses operating once again,” Mustapa said at the web seminar jointly organised by the EPU, Microsoft, and consulting firm, Roland Berger.
“For this we have adopted a citizen-centric and whole-government approach where we combine people, processes and technology to support policies and programme development.
“We want as much government services to be available online, as much as 90% to 95% or 100% even. For intra-government, the target is 70%.
“Citizens and businesses are more demanding of these services at a click of a button so we want to bring these processes from the physical counter to the cloud.”
Mustapa added that to meet the aims of the digital transformation plan, the administration would invest more in educating its future workforce, including by fostering interest in STEM subjects.
“We will build strong public-private partnerships as we have a long tradition and they have been important in our socio-economic development.”
Mustapa said the government’s digital transformation plan was inclusive and would ensure that that no one was left behind.
“Public expectations are high and the government needs to meet them and stay ahead of the curve. So it is imperative that we work closely with the private sector.”
“In this new normal, we face challenges and we need to get things moving once again so that we can be firmly on the road to recovery.” – May 20, 2020.